To obtain reimbursement for animals in the event of death, it is ESSENTIAL to take photos of dead animals in their original CLOSED packaging.
To obtain reimbursement for aquariums that arrived broken, unpacking must be done in front of the driver to see the damage, do not sign anything without checking the condition of the aquariums.
In the event of loss of parcel or total destruction, the reimbursement of shipping costs will be made after investigation by the carrier.
The refund will be made via the mollie platform with the payment method used when placing your order or a voucher.
You have a right of withdrawal without penalty and without giving any reason within 14 working days from the day after receipt of the order. (Note that the right of withdrawal is not applicable for animals, plants and perishable products.)
Bubba's Shrimps reserves the right to refuse used or damaged products.
To exercise your right of withdrawal, you must inform us of your decision within the time limit set by registered mail or by e-mail.
To do so, please complete the form and send it to:
Bubba's Shrimps - Nano Aquarium
Douai Boulevard 91
OR by e-mail to [email protected]
Once Bubba's Shrimps has validated and accepted the return request, the buyer will be issued a return authorization number.
The costs of returning the package are always borne by the customer. The latter will also be asked to protect the returned items with the greatest care.
Return costs are offered only in Belgium (max. 30kg).
The refund will be made to the bank account of your choice. To do this, you will need to enter your bank account number on the packing slip that accompanies the returned items. The transfer will be made as soon as possible following receipt of the returned items (the refund times are those of the Mollie platform).
In the event of abusive returns, Bubba's Shrimps reserves the right to refuse a subsequent order.
For any questions regarding the waiver terms, simply send an email to [email protected]
Click here to download the form
Click here to access the return portal.