The small white stones are clinoptilolite, a component of zeolite. The black flakes or pellets are activated carbon. These two elements capture ammonia, heavy metals, toxins, etc.

The animals fast the day before they leave. They do not eat in order to have an empty stomach and avoid droppings during transport. Manure can create ammonia and endanger animals.
During transport, animals are stressed, their colors are duller. After acclimatization, even a few days, the animals will regain their colors. Please note, Internet photos are sometimes retouched, some animals have intense colors only when they are fresh (reproduction). The photos are, most of the time, that of the most beautiful specimen, dominant or older.

Animals are packed in suitable plastic bags, each bag is lined (a sustainable alternative is under development.). The animals are then placed in an insulated box with a transport heater (in the cold season).
Animals can be packaged in one or more bags depending on the quantity ordered. The insulated boxes are reusable, or you can throw them at a recycling center. The heaters can be disposed of in the household waste after cooling (hardening).

The amount of water is always sufficient for the animals. The price of express delivery is determined by the weight and size of the package. The weight of the water is calculated to offer you an attractive price.

During transport, the water contained in the bags is in motion, The shrimp cannot swim constantly without risking exhaustion, the support wires float in the water and allow the shrimp to hang on. The wires should not be placed in the aquarium.

- Click and Collect: in-store collection is free.
- Tank, heavy load and large size (home delivery): from 10kg-50kg to 85€, 50kg-300kg to 95€, 300kg-450kg at 120€.
- Other materials and plants (home delivery): from 0-10kg to 8.50€, 10-30kg at 10€.
- Other materials ( mondial relay): from €6 to €13 depending on weight (no guarantee on plants).
- Animals without death guarantee: from €19.99 to €25.50 depending on weight (express delivery with crates isotherms and heaters to guarantee a comfortable temperature for the animals).
Please note that the price is indicative and additional costs may be claimed if notified by the carriers. In case of refusal on your part, the order can be withdrawn in store or refunded.

- Tank, heavy load and large size (home delivery): from 10kg-50kg to 75€, 50kg-300kg to 90€, 300kg-450kg to 120€.
- Other materials and plants (home delivery): from €19 to €69 depending on the weight.
- Other materials and plants (mondial relay): from €8.50 to €22.50 depending weight (no guarantee for plants).
- Animals without death guarantee: from €31.99 to €44.99 depending on weight (express delivery with insulated boxes and heaters to guarantee a comfortable temperature for animals).
Please note that the price is indicative and additional costs may be claimed if notified by the carriers. In case of refusal on your part, the order may be refunded.

- Aquatic and terrestrial plants: 3 to 7 working days.
- Live animals: shipment of animals only on Monday and Tuesday.
- Live food: shipment 1 week after order (Wednesdays only).
- Heavy loads (tanks, etc.): 5 to 15 working days.
- Materials: 1 to 5 working days.
Attention, do not confuse, deadline shipping and delivery time.

- Tub, heavy load and large size (home delivery): 8-10 working days.
- Live food and materials: 1-2 business days (live food is only shipped on Wednesdays).
- Other materials and plants (mondial relay): 3-5 business days (plants are shipped Tuesday or Wednesday only).
- Animals with death guarantee: delivery in 24 hours (shipped only on Monday and Tuesday).
- Animals without death guarantee: delivery in 24 hours (shipped only on Monday and Tuesday).

The delivery of live animals must be made by an approved carrier. UPS has this certification unlike standard delivery services like Bpost.

If you ordered plants, live animals or fragile material, check the status of your order in front of the delivery person. If the animals are dead or your order is damaged, notify the problem on the delivery person's order form. This process facilitates and accelerates reimbursement.

Once shipped, you will receive a shipping confirmation email. Then, an email with a tracking number and the delivery company.
You will be able to track your package on the appropriate site.

Contact us quickly at [email protected] so that we can cancel your order and refund you.
If your order is in the process of being dispatched or has been dispatched, unfortunately we cannot cancel your order. You will have to wait to receive the package and return it to us to be reimbursed.

To modify your order, please contact us quickly by email at [email protected] so that we can make the modification. If your order has been dispatched, unfortunately we cannot guarantee the modification.
Any changes to orders may cause a change in weight, shipping costs may be revised if necessary.

If the delivery time has passed, contact us by email at [email protected] with your order number and your tracking number so that we can help you as soon as possible .

We accept payment by credit card (Mastercard, VISA, American Express, Maestro, credit card), Paypal, Giropay, Klarna and Paysafecard.

Payment is 100% secure. We use a payment operator, Mollie who encrypt your data, so we don't have access to it.

You can contact us by email at [email protected] or on Facebook and Instagram.
If your request is urgent, you can contact us by phone at +32 493 11 90 11 du Tuesday to Friday from 2 p.m. to 6 p.m.